koi77 Terms & Conditions

In these Terms & Conditions, unless the context otherwise requires, the following terms have the meanings assigned to them below:

Access to and use of the koi77 platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis:

1. Age. You must be at least 21 years of age at the time of registration and at all times thereafter. koi77 strictly enforces the 21+ requirement and will request documentary proof of age at any stage. Access for individuals under 21 is prohibited without exception.
2. Legal capacity. You must have full legal capacity to enter into a binding agreement under the laws applicable to you. You represent that you are not under any legal disability or restriction that would prevent you from using the koi77 Services.
3. Jurisdiction. You are responsible for ensuring that your access to and use of the koi77 platform is lawful in your jurisdiction. koi77 makes no representations regarding the legality of its Services in any particular location. If you are accessing the platform from a jurisdiction in which online gaming is prohibited, you do so at your own risk and in potential violation of local law.
4. Personal use only. You may only use the koi77 platform for personal recreational purposes. Use of the platform on behalf of another person, or for commercial purposes, is strictly prohibited.
5. Excluded persons. You may not register or maintain an account if you are an employee, contractor, director, officer, or agent of koi77, or an immediate family member of such a person, unless you have received prior written authorization from koi77 management.

To access koi77 Services, you must register a personal account. The following conditions apply to the registration process and the ongoing maintenance of your account:

1. One account per person. Each individual may hold only one registered account on the koi77 platform. Creating multiple accounts — whether using different email addresses, different payment methods, different devices, or different IP addresses — is strictly prohibited. koi77 uses automated systems to detect duplicate account activity and will close all associated accounts upon detection.
2. Accurate information. You must provide complete, accurate, and current information at registration, including your full legal name, date of birth, residential address in Indonesia, and a valid email address. You are responsible for keeping this information up to date at all times.
3. Email verification. Account registration requires email verification. koi77 will send a verification link to the address provided at registration. Accounts that have not completed email verification may have restricted access to certain services until verification is confirmed.
4. KYC verification. koi77 may require identity verification (KYC) at any stage of your account lifecycle — at registration, upon reaching a withdrawal threshold, upon changing a registered payment method, or following any security review. KYC documents typically include a government-issued Indonesian identity card (KTP) or passport, and may also include proof of address and proof of payment method ownership. Failure to complete KYC within a reasonable period may result in suspension of withdrawal functionality until verification is complete.
5. Account ownership. Your koi77 account is strictly personal and non-transferable. You may not sell, transfer, assign, or pledge your account or any balance held within it to any other person under any circumstances.

You are solely responsible for maintaining the confidentiality of your koi77 login credentials, including your username, password, and any two-factor authentication (2FA) codes associated with your account. The following obligations apply:

• You must select a strong, unique password not used on any other platform and update it regularly.
• You must enable two-factor authentication where offered and must not share your 2FA codes with any third party.
• You must not permit any other person to access your account or use your credentials, whether for gaming purposes or any other reason.
• You must notify koi77 support immediately via live chat if you suspect unauthorized access to your account or if your login credentials have been compromised.
• koi77 will not be liable for any losses resulting from unauthorized account access where you have failed to take reasonable steps to protect your login credentials or where you have knowingly shared your credentials with a third party.

koi77 reserves the right to temporarily lock an account if unusual login activity is detected — including login from an unrecognized IP address, excessive failed login attempts, or a login pattern inconsistent with your normal account use. In such cases, koi77 may require additional identity verification before restoring full account access.

koi77 accepts deposits in Indonesian Rupiah (IDR) via the following verified local payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The following conditions apply to all deposits:

1. Minimum deposit. A minimum deposit amount applies per transaction. The current minimum is displayed on the koi77 cashier page and is subject to change at koi77's discretion with reasonable notice.
2. Own funds only. You may only deposit funds from a payment method registered in your own name. Deposits from third-party payment accounts — including accounts belonging to family members — are not permitted. Deposits received from an unverified third-party source may be returned and the account may be suspended pending investigation.
3. Deposit processing. Deposits via local bank transfer and e-wallet (OVO, DANA, GoPay, ShopeePay) are typically credited to your koi77 account within minutes of the transaction being confirmed. koi77 is not responsible for delays caused by the sending bank or payment provider.
4. No deposit fees. koi77 does not charge a transaction fee on deposits. However, your bank or e-wallet provider may apply its own transfer charges, for which koi77 accepts no responsibility.
5. Currency. All deposits are received and credited in IDR. koi77 does not accept deposits in foreign currencies. Any foreign currency transfer received will be converted to IDR at the prevailing exchange rate, net of any conversion costs, before crediting.
6. Deposit limits. koi77 may apply daily, weekly, or monthly deposit limits to individual accounts as part of its responsible gaming framework. Players may also set their own voluntary deposit limits via the account settings panel.

Withdrawals from your koi77 account are subject to the following conditions:

1. Withdrawal methods. Withdrawals are processed to the same bank account or e-wallet used for the most recent deposit, or to any verified payment method registered on your account. koi77 does not process withdrawals to third-party accounts under any circumstances.
2. Minimum withdrawal. A minimum withdrawal amount applies per transaction. The current minimum is displayed on the koi77 cashier page and may be updated with reasonable notice.
3. KYC requirement. All withdrawals above a defined threshold are subject to KYC verification. koi77 reserves the right to hold a withdrawal pending identity verification and to request supporting documents before approving the release of funds. Withdrawal requests will not lapse during a KYC review; they will be processed upon successful verification.
4. Processing time. koi77 targets a withdrawal processing time of under 15 minutes for verified accounts. Processing times may be extended during periods of high volume, during public holidays in Indonesia (including Idul Fitri, Lebaran, and Nyepi), or where a manual compliance review is required.
5. Bonus wagering. Funds credited as part of a bonus cannot be withdrawn until the applicable wagering requirement has been satisfied in full. Attempting to withdraw a bonus balance before completing the wagering requirement will result in the forfeiture of the bonus amount. The remaining real-money balance, if any, remains withdrawable.
6. Withdrawal fees. koi77 does not charge a withdrawal processing fee. Fees applied by the receiving bank or e-wallet provider are the Player's responsibility.
7. Declined withdrawals. koi77 may decline a withdrawal request where the account has not completed KYC, where the account is under investigation for suspicious activity, or where the withdrawal is inconsistent with the account's deposit and wagering history. koi77 will notify the Player of the reason for any decline in a timely manner.

koi77 offers a range of promotional offers to both new and existing Players, including welcome bonuses, deposit match offers, free spins, cashback promotions, and seasonal campaigns tied to Indonesian calendar events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). The following general bonus terms apply to all promotions unless a specific promotion's terms expressly state otherwise:

1. Opt-in requirement. Bonuses must be explicitly claimed or opted into before the qualifying deposit is made, unless the promotion is a no-deposit or automatic credit offer. Retroactive bonus claims are not accepted.
2. Wagering requirements. All bonuses are subject to a wagering requirement expressed as a multiplier of the bonus amount (e.g., 30x). The full wagering requirement must be completed before any portion of the bonus balance or associated winnings may be withdrawn. Wagering requirements and game contribution rates are published on each promotion's terms page prior to opt-in.
3. Game contribution rates. Not all games contribute equally toward the wagering requirement. Slot games typically contribute 100%. Live casino games (including baccarat, blackjack, and Dragon Tiger tables) typically contribute between 10% and 20%. Sports bets contribute according to the applicable sports bonus terms. Specific rates are listed on the relevant promotion page.
4. Maximum bet during bonus play. While a bonus is active, a maximum bet limit per round or per sports bet applies. Bets exceeding the maximum during an active bonus may result in forfeiture of the bonus and any winnings derived from those bets.
5. Bonus expiry. Bonuses expire if the wagering requirement is not completed within the validity period stated in the promotion terms. Expired bonus balances are removed from the account automatically.
6. One bonus at a time. Only one bonus may be active on an account at a given time unless explicitly stated otherwise by the promotion terms. Attempting to stack multiple bonuses is not permitted.
7. Abuse and fraud. koi77 monitors bonus activity for patterns indicative of bonus abuse, arbitrage, or coordinated exploitation. Any account found to be engaging in such activity will have its bonuses forfeited and may be subject to account closure. koi77's determination of what constitutes bonus abuse is final.

All games available on the koi77 platform are subject to the rules published by the respective game studio or live dealer provider (Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, NetEnt, Spribe, and others). Players are responsible for familiarizing themselves with the rules of each game before placing a wager. The following platform-level rules apply:

• Game outcomes. Live dealer game outcomes are determined by a live human dealer operating in a professionally monitored studio environment. RNG-based game outcomes are determined by a certified random number generator. koi77 does not influence or modify game outcomes at the platform level.
• Bet settlement. Bet settlement is governed by the applicable game rules. In the event of a technical failure during a game round, koi77 will apply the settlement rules published by the game studio. Where a round cannot be completed and no result can be determined, the wagered amount will be returned to the Player's account.
• Disputed results. If you believe a game result has been settled incorrectly, you must raise a dispute with koi77 support within 7 days of the disputed round. Disputes raised after this period will not be reviewed.
• Minimum and maximum stakes. Each game and each market has its own minimum and maximum stake limits, which are displayed within the game interface. koi77 may adjust these limits at any time and for any account without prior notice where responsible gaming or platform integrity concerns apply.
• Malfunction. koi77 is not responsible for losses caused by a Player's own device malfunction, network failure, or internet disconnection during a game session. A bet placed before a disconnection is treated as a live bet and will be settled according to the applicable game rules when the round completes.

The following activities are strictly prohibited on the koi77 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities where appropriate:

• Providing false, inaccurate, or misleading information at registration or at any subsequent point.
• Accessing the koi77 platform from a jurisdiction where online gaming is prohibited under applicable local law.
• Using software, bots, scripts, algorithms, or automated systems to gain an unfair advantage in any game or wagering market.
• Engaging in match-fixing, insider betting, or any form of sports integrity violation in connection with koi77 Sportsbook markets.
• Attempting to exploit software bugs, glitches, or errors to generate unauthorized winnings. Any winnings derived from a known software error are not valid and will be reversed.
• Using the koi77 platform in connection with any money laundering, fraud, or criminal financing activity.
• Registering or using multiple accounts to circumvent a self-exclusion, account closure, or bonus restriction.
• Engaging in abusive, threatening, or harassing conduct toward koi77 staff or other platform users via any communication channel.
• Attempting to access koi77's back-end systems, databases, or infrastructure without authorization.

koi77 is committed to promoting responsible gaming practices and to providing tools that help Players maintain control over their gaming activity. The following responsible gaming features are available to all registered Players free of charge:

• Deposit limits: Set daily, weekly, or monthly IDR deposit caps via the account settings panel. Reductions take effect immediately; increases are subject to a 7-day cooling period.
• Session time reminders: Configure automatic alerts at set intervals (30, 60, or 120 minutes) to notify you of time elapsed in the current session.
• Cooling-off periods: Apply a temporary account pause of 24 hours, 7 days, or 30 days. Cooling-off periods take effect immediately and cannot be cancelled once applied.
• Self-exclusion: Permanently close your koi77 account. Self-exclusion is irreversible for a minimum period and cannot be overridden by koi77 support staff under any circumstances.

koi77 strictly enforces the minimum age of 21 across all services. If you believe a minor has gained access to a koi77 account, please contact support immediately so that the account can be reviewed and closed without delay.

For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page, which provides self-assessment resources and guidance for players who feel that their gaming may be becoming problematic.

All content on the koi77 platform — including but not limited to the koi77 brand name, logo, website design, game interfaces, software, text, graphics, audio, video, and data compilations — is the intellectual property of koi77 or its licensors and is protected by applicable international intellectual property laws. The following restrictions apply:

• You may not copy, reproduce, distribute, publish, display, transmit, or create derivative works from any koi77 content without prior written permission.
• You may not use the koi77 brand name, logo, or any associated trademark in any manner that suggests an affiliation with or endorsement by koi77 without express written authorization.
• Game content (including game graphics, audio, and mechanics) is the intellectual property of the respective game studios and is licensed to koi77 for display on the platform. All rights in that content remain with the originating studio.
• Unauthorized use of koi77 intellectual property may result in legal action.

To the maximum extent permitted by applicable law, koi77 and its directors, officers, employees, agents, and licensors shall not be liable for any of the following, whether arising under contract, tort, statute, or otherwise:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect.
• Any consequential, incidental, special, punitive, or exemplary damages of any kind.
• Any losses arising from reliance on any content, information, or results provided on the koi77 platform.
• Any interruption, suspension, or termination of the platform or any service offered thereon, whether planned or unplanned.
• Any loss or damage arising from unauthorized access to your account where you have failed to take reasonable measures to secure your login credentials.
• Any losses arising from a third-party payment provider's delay, refusal, or error in processing a deposit or withdrawal.

koi77's total aggregate liability to you for any cause whatsoever shall not exceed the total amount deposited by you into your koi77 account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude koi77's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

koi77 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following process applies to material changes:

• koi77 will publish the revised Terms on this page and update the "Last updated" date accordingly.
• For material changes that significantly affect Player rights or obligations, koi77 will provide reasonable advance notice — which may be delivered via email to your registered address, via an in-platform notification upon login, or via a prominent banner on the koi77 website.
• Your continued use of the koi77 platform after the effective date of any revised Terms constitutes your acceptance of the revised Terms in full.
• If you do not agree to the revised Terms, you must cease using the koi77 platform and may close your account by contacting koi77 support. Any real-money balance remaining in the account at the time of closure will be returned to your verified withdrawal method following completion of any applicable KYC review.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which koi77 holds its international gaming operating license. By accepting these Terms, you agree that any dispute, claim, or controversy arising out of or relating to your use of the koi77 platform shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Where mandatory consumer protection laws in Indonesia confer rights on you that cannot be waived by contract, nothing in these Terms shall be construed to limit or exclude those rights to the extent they are mandatorily applicable.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the koi77 platform, please contact the koi77 support team via the following channels:

• Live chat: Available 24/7 via the koi77 platform, accessible after login.
• Email: [email protected] (plain text — not a clickable link).

koi77 aims to respond to all support queries within 24 hours and to resolve formal complaints within 5 business days. Indonesian-speaking support agents are available around the clock, including during Idul Fitri, Ramadhan, and other Indonesian public holidays.

For responsible gaming inquiries — including requests to set deposit limits, apply a cooling-off period, or initiate self-exclusion — please contact support via live chat for the fastest response. Responsible gaming requests are prioritized and actioned immediately upon agent receipt.